Your privacy is our priority. This policy clearly explains how Trust88 collects, uses, stores and protects the personal information of Malaysian players. We are committed to keeping your data safe and handling it with the utmost integrity.
A summary of the key principles governing how we handle your data — read the full details in the sections below
All personal and financial data you submit to Trust88 encrypted using 256-bit SSL — the same standard used by Maybank, CIMB, and Malaysia's major banks. Your information cannot be intercepted in transit between your device and our servers.
Trust88 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data is not our product — it is a trust we hold with the utmost responsibility.
You have the full right to access, review and request corrections to any personal data we hold about you. Please contact our support team Trust88 via Live Chat or email and we will process your request within 14 business days.
Your data is stored on servers protected by multi-layered firewalls and 24/7 security monitoring. Trust88 only retains data for as long as it is needed — data that is no longer required will be deleted or anonymised in accordance with established procedures.
You can manage your marketing communication preferences, cookie settings, and data processing consent through the Account Settings page. Trust88. You may withdraw your consent at any time without affecting your access to the platform's core services.
Privacy Policy Trust88 built in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations seriously when it comes to protecting the privacy of Malaysian users and handling personal data in a responsible manner.
Trust88 takes user privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, protect and disclose the personal information you provide to us when registering for and using the Trust88 platform at https://trust88.top.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. Trust88 acts as the data controller responsible for the processing of your personal data.
This Privacy Policy applies to:
By completing your Trust88 account registration or continuing to use this platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Trust88 only collects data that is strictly necessary to provide Malaysian players with a safe, fair, and effective service. The following are the categories of data we may collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/Passport number, date of birth | Identity verification & legal compliance |
| Contact Information | Malaysian phone number, email address, postal address | Account communications & customer support |
| Financial Information | Payment methods (DuitNow, Touch 'n Go, FPX), partial bank account numbers | Processing deposits & withdrawals in MYR |
| Gaming Activity Data | Betting history, wins, losses, session duration | Account management & responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Account security & fraud detection |
| Cookie Data | Website preferences, login session data, usage analytics | User experience enhancement & analytics |
We do not collect sensitive data such as health information, religious beliefs or political views, unless you voluntarily disclose it in the context of responsible gambling (for example, if you apply for self-exclusion on health grounds).
Personal data we collect from users Trust88 used only for legitimate and necessary purposes. Below is the full list of processing purposes we carry out:
Creating and maintaining your player account, verifying your identity, processing secure logins, and managing account preferences including self-control tools for responsible gaming.
Processing deposits and withdrawals in Malaysian Ringgit (RM) via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and other local payment methods you use.
Detecting and preventing fraud, money laundering, multiple account registrations and bonus abuse. Ensuring compliance with applicable Malaysian legal requirements including PDPA 2010.
Responding to enquiries via Live Chat, WhatsApp and email; sending important account, transaction and policy update notifications; and communicating regarding bonus claims and active promotions.
Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support; enforcing limits set by players themselves; processing self-exclusion requests.
Analysing aggregated and anonymised usage data to understand how players use the Trust88 platform, identify areas for improvement and develop more useful new features.
Sending you information about the latest Trust88 bonuses, promotions and offers — including seasonal deals tied to Malaysian festivities, EPL tournaments, the Malaysia Super League and badminton — but only if you have given your consent to receive marketing communications.
Trust88 ensures that every instance of personal data processing we carry out has a valid legal basis in line with Malaysia's PDPA and recognised data protection principles. The bases we rely on are:
Trust88 does not sell or rent your personal data to any party for marketing purposes. However, there are certain situations where we may need to share your information with carefully selected third parties:
All third parties we work with are bound by data protection agreements and are only permitted to use your data for specific, agreed purposes — not for any other purposes of their own.
Protecting the personal data of Malaysian players is a responsibility that Trust88 very seriously. We continually invest in our security infrastructure to ensure your data remains protected at all times. The following are the technical and organisational measures we have in place:
Platform Trust88 uses cookies and similar tracking technologies to deliver a better user experience, maintain session security and gather usage analytics that help us continuously improve the platform. The types of cookies we use are as follows:
You can manage your cookie settings through the cookie preferences in your Trust88 account settings or via your web browser settings. Please note that disabling essential cookies may significantly affect platform functionality.
As a platform user Trust88 residing in Malaysia, you have certain rights regarding your personal data under PDPA 2010. Trust88 committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data Trust88 holds about you. We will process valid access requests within 14 business days and provide the information in a readable format.
If the personal data Trust88 holds about you is inaccurate or incomplete, you have the right to request a correction. You can update basic details such as your email address and phone number directly via the Account Settings page.
Under certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain data for a period prescribed by Malaysian law (such as financial records for tax and audit purposes).
You may request that Trust88 restrict the processing of your data under certain circumstances — for example, while you are contesting the accuracy of your data or while objecting to processing based on our legitimate interests.
You may withdraw your consent to receive marketing communications from Trust88 at any time via the "unsubscribe" link in any marketing email or through the notification settings in your account.
Under certain circumstances, you may request to receive your personal data in a structured, machine-readable format to facilitate transfer to another service provider where applicable.
To exercise any of the above rights, please contact the Trust88 via Live Chat or email at support@trust88.top, stating the specific right you wish to exercise along with sufficient information for us to verify your identity. We will process your request within 14 business days.
Trust88 adheres to the principle of data minimisation — we do not retain personal data for longer than is necessary for the stated purpose or as required by Malaysian law. Retention periods depend on the type of data and the purpose of processing:
Once the applicable retention period has expired, your data will be securely deleted or anonymised in a way that means you can no longer be identified from it.
Trust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. Any update will be accompanied by a change to the "Last Updated" date at the top of this document.
For material amendments (significant changes to how we use your data), we will proactively notify you via an in-platform notification or email to the address registered to your Trust88 account. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns, or wish to exercise your privacy rights, please contact us through the following channels:
This Privacy Policy should be read alongside Terms & Conditions Trust88 for a more complete understanding of the rights and responsibilities of all parties. In the event of any conflict between a translated version and the original, the version published on the Trust88 website shall prevail.
Quick answers to the most frequently asked privacy questions
Your data is safe with us. Play with peace of mind at Trust88 — a platform that puts privacy, security and responsible gaming first for every Malaysian player.
Over 200,000 Malaysian players have trusted Trust88. Register in just 2 minutes, deposit via DuitNow or Touch 'n Go, and enjoy a safe and rewarding gaming experience.
SSL 256-bit · PDPA Compliant · Aged 18 and above only